1. How do I place an order?
You can place an order directly through our website by selecting your preferred product, size, and quantity, then proceeding to checkout using the available payment options.
2. Do I need to create an account to place an order?
No, customers can place orders as guests unless account registration is required for specific features or services.
3. How will I know if my order is confirmed?
Once your order is successfully placed, you will receive an order confirmation through email, SMS, or WhatsApp (if applicable).
4. What payment methods do you accept?
We accept secure online payments through trusted payment gateway partners including UPI, debit cards, credit cards, net banking, and other supported payment methods available at checkout.
5. Can I cancel my order after placing it?
Orders may only be cancelled before dispatch. Once the order has been shipped, cancellation requests may not be accepted.
6. How long does delivery take?
Delivery timelines may vary depending on your location, courier availability, and operational conditions. Estimated delivery timelines are usually provided during checkout or after dispatch.
7. How can I track my order?
Once your order is shipped, tracking details and courier information will be shared through email, SMS, or WhatsApp (if applicable).
8. Do you offer Cash on Delivery (COD)?
Cash on Delivery availability depends on serviceability and may be available only for selected locations.
9. What if I receive a damaged or defective product?
If you receive a defective or damaged product, please contact us within 24 hours of delivery with:
- Order ID
- Product images
- Proper unboxing video proof
Unboxing videography while opening the courier package is mandatory for defective product claims.
10. Do you provide returns or refunds?
We currently do not offer returns or refunds after successful delivery. However, we do provide:
- Defective piece exchange
- Damaged product exchange
- Size exchange (subject to availability)
Please refer to our Return, Refund & Exchange Policy page for complete details.
11. Can I exchange the size if it does not fit?
Yes, size exchange is available subject to stock availability and policy conditions. The product must be unused and in original condition with tags intact.
12. Will the product color look exactly the same as shown in pictures?
We try our best to display products accurately. However, slight color variations may occur due to photography lighting, screen settings, or device display differences.
13. Are your products stitched or semi-stitched?
Product stitching details are clearly mentioned on individual product pages. Customers are advised to check product descriptions carefully before placing an order.
14. What should I do if I entered the wrong address or phone number?
Please contact us immediately after placing the order. Address or contact changes may not be possible once the order has been dispatched.
15. How can I contact customer support?
Customers may contact us through the contact details provided on our website for any order-related assistance or support.